![]() ![]() I think Adobe ows me at least to resolve the problem and a generous discount next time I'm renewing my subscription. I assumed that he would produce the same sequence with the same result and end up blaiming fiber optic wire and advicing me to contact fiber optic manufacturer. I've already lost 6 hours, entered my login and password 20+ times and decided not to try my luck with the fouth tech. This is already looking like I am crazy and expecting different result while performing the same set of actions. After I've mentioned once again that I have a macbook with CC installed within the same network and it works fine he blaimed Windows and told me to write complain to Microsoft. The third tech saw my message about two previous techs' actions but decided to repeat them exactly the same way ending up with failure again. Ok, I removed router and connected via cable directly. Then tech enabled and disabled router's firewall himself and repeated same actions again with the exactly same result. Then he said that the problem is with my router's firewall. Then he said that the problem is my admin account, created new admin account and repeated all actions above twice with exactly same results. The second guy repeated exactly the same actions with the same result. And it worked for three seconds, then went offline again. Then he deleted antivirus, removed CC Desktop with Adobe Cleaner Tool and reinstalled it. ![]() without access to 'Apps,' i cannot reinstall the adobe programs i previously uninstalled. Windows 10 and later: Select Star t > Adobe Creative Cloud. hello kglad, ive followed all of your directions, from uninstalling all adobe-related apps to using the cc cleaner app to updating my windows to using the alternative download link, and my creative cloud program still isnt loading its 'Apps' page. To relaunch the Creative Cloud desktop app, find it in the following locations: macOS: Select Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud. When hi saw that firewall and VPN both were already disabled, he tried to disable them once again. a) Select the three vertical dots icon in the upper right. ![]() Update Creative Cloud Packager to the latest version. Note: The Creative Cloud desktop app is installed automatically whenever you install any of the desktop products.For instructions, see Install, update, or uninstall apps. The first guy said that it is VPN or firewall. Do one of the following: Update your Creative Cloud desktop app to the current version, here. Every time they were pointing that it is something wrong with me, not with the app. They all tried the same sequence of actions and failed multiple times. Three adobe techs in a row for 6 hours were trying to fix the problem. Sometimes the feedback chat is on, sometimes it disappears.Īt first I've tried all of the mentioned solutions here. Few weeks ago my desktop Cloud app refused to connect to Adobe servers. ![]()
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